Managing the Salon’s Physical Demands

Many areas of cosmetology are relatively demanding physically, and at Collectiv Academy, our beauty school programs include preparation for this reality. Especially for future hair stylists or anyone working in the salon, you’ll spend plenty of time walking, bending, standing and moving in a variety of ranges of motion.

During our programs, you’ll learn tactics to combat any wear and tear that results from this physical burden. Here are a few basic tips.

Repetitive Strain Prevention

Cosmetologists will spend a ton of time with their shoulders, arms and hands in positions that require strain. This can lead to repetitive strain and resulting injury from doing the same unnatural motions over and over, but with the right tactics, this can be avoided.

Early on, most hair stylists learn to keep the wrists straight while cutting hair – you may not notice it at first, but soon enough you’ll find the strain that can come with regularly curling your wrist. Many salons will also require stylists to wear clothes that aren’t great for physical support, such as high heels or tight skirts, and if this is the case, you may want to look into some stretching and other tactics to prevent ankle strains, leg cramps and lower back pain.

The Right Shoes

As long as you aren’t required to wear heels or other specific shoes, your choice here can go a long way. Heels under 2 inches are recommended, and wider shoes are best since they allow the toes to move around and stretch. The feet handle the brunt of the shock of your activity during the day, so focus on the shoes that can help absorb some of this.

Strengthening the Body

Whenever possible, look for strategies to strengthen the body. Some people use weight-lifting workouts or aerobics for endurance, while others utilize massage or chiropractic adjustments. However you can find enjoyment and physical support through exercise, plan to do so.

To learn more about managing the physical burden of the salon, or to find out more about any of our cosmetology school programs, speak to the stylists at Collectiv Academy today.

Dealing With Client Complaints

The goal of our beauty school programs at Collectiv Academy is to prepare you for the real-life demands of a salon, and a big part of that is client interaction. Your performance at important tasks is vital, of course, but clients can find several options for stylists who can handle their requests – how you separate yourself socially and verbally can make a big difference.

In particular, there will be times in the salon where you’ll face client complaints. Some will be legitimate, and others will be ridiculous and completely unfounded. In both cases, you have to respond professionally and with class. Here’s an itemized list for handling client complaints.

Acknowledge Disappointment

Do your best to read the face and body language of a client when you sense disappointment, and do your best to get to the root of it quickly. Give clients opportunities to provide feedback, even before they say anything – ask them about their look and how they enjoy it. In a case where there’s disappointment present, do your best to note it and relate to it.

Repeat Their Complaint

For consistency and to be sure you heard everything correctly, repeat the complaint back to the client. They’ll appreciate you clarifying, and even more so if you add on a couple suggestions to help fix the problem.

Show Appreciation

Acknowledge them as a valued client, whether they’re a regular or this is their first time in. Express your apology at their disappointment, and explain that you understand it. If you create a safety net, you allow them to respond with a second opportunity to correct the issue.

Keep Your Promise

If you’re given this second chance, make the most of it. If you go in a different direction and offer separate compensation for their complaint such as a gift card, make sure it’s honored. Clients need to see that you’ll follow through on what you say.

Open Communication

Ask probing questions and be a conscious listener. Clients appreciate both these traits, which cultivate a trusting and faithful environment.

For more on how to handle client complaints, or for more details on any part of our cosmetology school programs, contact the educators at Collectiv Academy today.