Kitchen Chat and more…
Kitchen Chat and more…
Many areas of cosmetology are relatively demanding physically, and at Collectiv Academy, our beauty school programs include preparation for this reality. Especially for future hair stylists or anyone working in the salon, you’ll spend plenty of time walking, bending, standing and moving in a variety of ranges of motion.
During our programs, you’ll learn tactics to combat any wear and tear that results from this physical burden. Here are a few basic tips.
Cosmetologists will spend a ton of time with their shoulders, arms and hands in positions that require strain. This can lead to repetitive strain and resulting injury from doing the same unnatural motions over and over, but with the right tactics, this can be avoided.
Early on, most hair stylists learn to keep the wrists straight while cutting hair – you may not notice it at first, but soon enough you’ll find the strain that can come with regularly curling your wrist. Many salons will also require stylists to wear clothes that aren’t great for physical support, such as high heels or tight skirts, and if this is the case, you may want to look into some stretching and other tactics to prevent ankle strains, leg cramps and lower back pain.
As long as you aren’t required to wear heels or other specific shoes, your choice here can go a long way. Heels under 2 inches are recommended, and wider shoes are best since they allow the toes to move around and stretch. The feet handle the brunt of the shock of your activity during the day, so focus on the shoes that can help absorb some of this.
Whenever possible, look for strategies to strengthen the body. Some people use weight-lifting workouts or aerobics for endurance, while others utilize massage or chiropractic adjustments. However you can find enjoyment and physical support through exercise, plan to do so.
To learn more about managing the physical burden of the salon, or to find out more about any of our cosmetology school programs, speak to the stylists at Collectiv Academy today.
The goal of our beauty school programs at Collectiv Academy is to prepare you for the real-life demands of a salon, and a big part of that is client interaction. Your performance at important tasks is vital, of course, but clients can find several options for stylists who can handle their requests – how you separate yourself socially and verbally can make a big difference.
In particular, there will be times in the salon where you’ll face client complaints. Some will be legitimate, and others will be ridiculous and completely unfounded. In both cases, you have to respond professionally and with class. Here’s an itemized list for handling client complaints.
Do your best to read the face and body language of a client when you sense disappointment, and do your best to get to the root of it quickly. Give clients opportunities to provide feedback, even before they say anything – ask them about their look and how they enjoy it. In a case where there’s disappointment present, do your best to note it and relate to it.
For consistency and to be sure you heard everything correctly, repeat the complaint back to the client. They’ll appreciate you clarifying, and even more so if you add on a couple suggestions to help fix the problem.
Acknowledge them as a valued client, whether they’re a regular or this is their first time in. Express your apology at their disappointment, and explain that you understand it. If you create a safety net, you allow them to respond with a second opportunity to correct the issue.
If you’re given this second chance, make the most of it. If you go in a different direction and offer separate compensation for their complaint such as a gift card, make sure it’s honored. Clients need to see that you’ll follow through on what you say.
Ask probing questions and be a conscious listener. Clients appreciate both these traits, which cultivate a trusting and faithful environment.
For more on how to handle client complaints, or for more details on any part of our cosmetology school programs, contact the educators at Collectiv Academy today.
Ladies aren’t the only clients in a given salon – guys come in as well, and at Collectiv Academy, our cosmetology school programs will keep you fully prepared for both genders. One big item that’s often unique to men? Beard care.
A beard is a growing style element for men these days, and an increasing number are willing to seek help with theirs at the salon. Here are a few tips you can give clients on growing, shaping and maintaining a beard.
The first month of growing a beard is vital, and it will take some discipline. Most good beard stylists do not recommend any heavy-duty shaving, shaping or trimming for the first month or so – obtaining a solid beard takes about this long. This gap helps clients understand how their hair naturally grows on the face, and gives an idea of what kinds of shapes will work well. It also gives a long enough period for a foundation to grow in.
Especially for men who have never grown a major beard before, determining skin type before getting started can go a long way. Dry skin, oily skin and sensitive skin may all have different requirements for growing a proper beard, and a stylist trained at Collectiv Academy will have all the expertise to advise clients in these areas.
Many stylists recommend moisturizing a beard daily, and using the proper materials. Coconut oil is a popular product that smells good and washes out easily, plus adds nutrients – once again, this is an area where you’ll be able to give numerous recommendations based on specifics once you’ve been through our programs. Moisturizing helps keep the entire face, not just the beard itself, healthy.
Clients should know that as they go down the bearded road, the skin may protest at times. Itching is one of these primary methods, but that doesn’t mean folks should take the first major itching episode as a reason to grab the razor and give up. For clients who can’t manage the itch, it will be up to you to recommend new products or strategies to keep things more comfortable.
For more information on beard trims or any of the other services we train in, or to learn about our beauty school program, speak to the experts at Collectiv Academy today.