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The goal of our cosmetology program at Collectiv Academy is to prepare you for the real-life demands of a salon, and a big part of that is client interaction. Your performance at important tasks is vital, of course, but clients can find several options for stylists who can handle their requests – how you separate yourself socially and verbally can make a big difference.

In particular, there will be times in the salon where you’ll face client complaints. Some will be legitimate, and others will be ridiculous and completely unfounded. In both cases, you have to respond professionally and with class. Here’s an itemized list for handling client complaints.

Acknowledge Disappointment

Do your best to read the face and body language of a client when you sense disappointment, and do your best to get to the root of it quickly. Give clients opportunities to provide feedback, even before they say anything – ask them about their look and how they enjoy it. In a case where there’s disappointment present, do your best to note it and relate to it.

Repeat Their Complaint

For consistency and to be sure you heard everything correctly, repeat the complaint back to the client. They’ll appreciate you clarifying, and even more so if you add on a couple suggestions to help fix the problem.

Show Appreciation

Acknowledge them as a valued client, whether they’re a regular or this is their first time in. Express your apology at their disappointment, and explain that you understand it. If you create a safety net, you allow them to respond with a second opportunity to correct the issue.

Keep Your Promise

If you’re given this second chance, make the most of it. If you go in a different direction and offer separate compensation for their complaint such as a gift card, make sure it’s honored. Clients need to see that you’ll follow through on what you say.

Open Communication

Ask probing questions and be a conscious listener. Clients appreciate both these traits, which cultivate a trusting and faithful environment.

Despite your best efforts, sometimes a client will not be satisfied with how their hair has turned out. That’s what makes learning strong customer service skills so important. These tips are great start, but we find the best lessons are learned by experience, which is why providing salon services to real customers is an integral part of our program. If you’d like to learn more abut the advantages of our hands-on approach, read the blog we wrote about it or check out the program description.

The goal of our cosmetology program at Collectiv Academy is to help mold you into an innovative and respected member of the cosmetology community, and we wouldn’t be able to accomplish that without hands-on learning approaches. You aren’t just sitting in a classroom, taking notes and waiting for the bell to ring – you’re actively applying your learning in a professional setting.

Whether it’s through the use of mannequins, live models or simply practicing on or with fellow students, we want you on your feet and learning via experience. Here are a few of the key benefits our students commonly find through this form of active learning.

Technique

You can read everything there is to read on a particular technique, but there’s a good chance you’ll never be able to master it without repetition. Learning which approaches work and which should be avoided in the future is a process that takes lots of trial and error, plus critiques from instructors who have seen all these issues before.

You’ll make mistakes during this process, don’t you worry, but these are expected and even welcomed. They’re often the only way to learn how to do it right.

Confidence

Down the same lines, hands-on techniques are by far the best ways to build confidence. Would you be confident entering your first paid salon job, then doing the first hands-on haircut of your life on your very first customer? Of course not. You’d be terrified, and would likely make big mistakes even if you had every bit of book learning on the subject memorized by heart. Getting that experience hundreds of times over before you enter the professional setting will allow you to project the confident, experienced stylist your clients want to see.

Problem Solving

Practicing techniques and methods in person may also alert you to any limitations or issues you have with these techniques. Maybe you really struggle with a certain type of cut, but it’s because you’re using the wrong technique and just need a quick alteration. You’ll never find these things out if you don’t give them the chance to present themselves.

Mastering techniques, building confidence, and developing problem-solving skills are just a few of the benefits of our hands-on method. To learn about more of the benefits, check out our cosmetology program, or come in for a tour to experience it for yourself!

You’ve heard friends or family members bragging about how their life’s work was their “true calling,” and we all know that just as often as not, this is a nice story that probably isn’t entirely true. Many of us stumble into our careers for one reason or another, and there’s nothing wrong with this!

Many others truly do know their calling early in life, though, and at Collectiv Academy, we’d like to think our cosmetology school students are a big part of this group. Cosmetology is just one of those things where you often know from an early age that it’ll be what you do your whole life. What are some of the early signs that you might be just right for a career in cosmetology?

First Resource

Have you suddenly started to notice that you have a growing list of friends and family who consistently come to you first for everything from makeup advice to a little hair alteration? Are you actively in charge of the beauty profile for a half-dozen other people besides yourself? Looks like the answer is right there in front of you: A career doing exactly that could be right up your alley if you love seeing those phone calls.

Socially Outgoing

The social element is a huge part of the salon experience. If you’re a creative person who often expresses that creativity outwardly and can get along with anyone, you’ll be right at home.

Early Trials

In many cases, you’ll know well before you even reach high school age that you’re fit for a career in beauty. Maybe you insisted on doing your own hair as a young child, or developed a reputation in middle school as the school’s best makeup artist. These are tea leaves begging to be read.

Different Timetable

Best of all for many people, the world of cosmetology offers the sort of scheduling freedom that many of us crave. This isn’t a boring desk job with a cubicle, and the hours won’t look anything like one of those. Your workload depends entirely on you, and this is perfect for motivated people who want the freedom to manage their time in their own way.

Ready to get started? Apply today!

At Collectiv Academy, our cosmetology school can give you all the tools and knowledge necessary to succeed in the industry. Our expert staff will give you decades of combined experience in all areas of the business, and leave you ready to become a successful professional in the beauty field.

Before we can do any of that, though, you have to be sure that a career in this field is what you want. The world of cosmetology and hair styling holds many benefits, and you should know why you’re angling to become a part of it before you go down that road. So what’s so great about becoming a hair stylist, anyway?

Passion and Creativity

Most people gravitate to this industry because of the way it helps them express themselves and their creativity. Being able to come into work knowing that every day will pose new creative and artistic challenges is what gets plenty of people out of bed in the morning, and every day in the hair styling field is like that.

Not only is this a chance to hone your creative processes and maybe even learn something about yourself in the process, it’s a chance to impart that creativity onto others. That gift of spreading art is another primary draw of the industry.

Social Outlet

For loquacious people who enjoy the social elements of life, hair styling is the perfect job. You spend the entire day meeting new people and interacting with co-workers and clients alike, and there’s never a dull moment in the salon.

Time Management

Scheduling in most salons tends to accommodate the various schedules of the employees, and this is perfect for many people who prefer that kind of lifestyle. Your hours will generally be flexible, and you can often determine when you do or don’t work. You’ll almost never have strict deadlines or rushed, stress-filled moments.

Control

Down these same lines, a career as a hair stylist offers you some of the most control over your daily life of any options out there. Scheduling and time concerns are one big thing, and control over your career trajectory is another. As your portfolio grows and you develop a dedicated customer case, you might move up more quickly than you had imagined. With the right hard work and success, you can even open your own salon at some point and take your work to the next level.

Ready to get to work on a career that will offer you the creativity and independence you’ve always craved? Our hair school has helped hundreds of people just like you find their true calling. Speak with an admissions specialist today.

With everything rising in costs finding affordable salon services is an easy way to stay stylish without breaking the bank. A crucial part to finding affordable services is knowing where to look.

Luckily, many beauty colleges and cosmetology schools offer salons that are operated by the students. This gives the students the practice and experience they need, with the supervision of a trained instructor.

Types of Salon Services Offered

Students at beauty colleges study a vast array of salon services, in most student salons you should expect to find the types of services you would find in any professional beauty salon. The following services are offered by most beauty or cosmetology schools:

  • Haircuts
  • Waxing
  • Manicures
  • Pedicures
  • Hair coloring or foiling
  • Perms
  • Chemical relaxers
  • Hair Styling
  • Facials

Services are usually very affordable and are supervised by the student’s’ instructors to ensure quality results. Keep in mind that these are students who have had their training, but are working on gaining expertise in their practical skills.

Why Beauty Schools Offer Discounts

Beauty schools are a learning environment that is why most of them offer a discount to the public for services. Students need to gain experience before entering the work force, and working under the supervision of an instructor offers a valuable learning setting, along with work experiences.

You may be reluctant to choose a beauty school for your salon services, especially if you have heard horror stories of haircuts or colorings that have gone horribly wrong. Those experiences are not always tied to cosmetology students, but salons that did not listen to their clients requests or had poor training.

Beauty School Advantages

When choosing to go to a beauty school for any salon service you can be sure that the student will be supervised by a trained instructor with a valid cosmetology license. If you have any doubt you can always what the school’s policy is regarding students and their services offered.

A student may not be as fast as a licensed professional with years of experience, but you should still be able to expect quality results. If you can invest a little extra time and don’t mind if the student needs to consult with their instructor from time to time, you can save yourself a significant amount of money on your next haircut or other salon service.